Return Policy

Thank you for shopping at Discounterz (https://discounterz.ae/). We appreciate your business and want to ensure your satisfaction with every purchase.

If, for any reason, you are not completely satisfied with your purchase, we're here to help.

Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item for a different one, please contact our customer service. You will be responsible for the cost of return shipping and any price difference for the exchanged item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a return, replacement, or refund as quickly as possible.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact our customer service team at thediscounterz.ae@gmail.com.

Changes to This Policy

Discounterz reserves the right to update or change this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on the website.

By making a purchase on our website, you acknowledge and agree to the terms outlined in this Return Policy.

Thank you for shopping at Discounterz!